Live Answering Services in Ohio

While English is obviously the most common language spoken in Ohio, the 2nd most used and fastest growing language is Spanish. That means there is a growing opportunity for businesses to add to their customer base by serving an emerging demographic. However, that’s only possible if you can provide Spanish-speaking callers with quality customer support. Leveraging a bilingual answering service in Ohio is an ideal way to take care of callers regardless of what language they speak. Your clients will appreciate being able to have a conversation in whatever language they are most comfortable with, because our agents speak both Spanish and English fluently. Do you have callers who speak a different language? We can make accommodations to help out in any language! We have a passion for delivering superior service that propels us to take care of callers in a courteous way that you would use yourself.

When you pick AnswerOne to be your Ohio answering service, we get things going by setting up your account. Working alongside you, we create a custom answering service script that will perfectly fit the unique needs of your business and callers. After that, we will answer your calls with a real person who has been trained on your account whenever you prefer. Perhaps you want call overflow support during busy times? How about coverage after hours and on weekends? Holidays or while you’re in a meeting? We’ve got you covered no matter what. It’s our mission to make sure your messages are received by the right person at the correct time. Some of your choices for message delivery include our secure online portal, phone calls, texts, emails, fax, and more.

You can also deploy our Virtual Receptionist service. That’s when we greet your callers, chat with them to find out what they need, set/cancel/reschedule appointments, share basic company info they are looking for, make phone transfers to the contact within your company they wish to speak with, and of course take messages. Whether you’re a doctor who needs a medical answering service in Ohio or a repair man who could use a contractor answering service, we have the perfect solutions for your business.