Help Desk Services

Help Desk and Technical Support Services

Do you think customers like talking to people in call centers located overseas that can’t understand them? Is it an enjoyable customer experience for them when they have to keep calling back to try and get somebody who can help them resolve their problem? No and no. Outsourcing your first level help desk and technical support functions is a great idea as long as you choose a partner that is based in the United States and has years of experience delivering quality customer service through inbound call center services.

Our bilingual call center agents are located right here in the USA and they are experts in providing help desk services. We work with you to set up a technical support program that gives your customers a first call resolution. Why are we so successful in the help desk and technical support area? It’s because we employ people who have a true desire to help. They enjoy talking to people, listening to their issues, expressing an understanding, and showing a willingness to own the problem and find a resolution. It’s a passion for great customer service that makes our help desk and tech support team so successful.
Fast Pick Up Times
Cheerful Receptionists
Online Analytics & Reports
Custom Call Screening
Voice Mail Service
Help Desk Support
IVR Services
On-Call Rosters
Call Dispatching


Outsourced Help Desk Solutions

Based right here in the United States

Clear communication is a critical piece of the puzzle when it comes to successful help desk support. We spend time really listening to caller’s problems so we can figure out the best solution. Going through the steps for troubleshooting is simple and painless for your customers. Hassle-free technical support is our goal and our professional help desk staff are always happy to help.

By bringing the familiar, human element back into the technical support game, we are able to do a better job of solving the troubles your customers have. We make sure to accurately report every case and rapidly escalate any issues that are beyond our realm and require your special care. Our help desk services can work in tandem with your current tech support program, or we can own the whole process from beginning to end. Give us a call today to learn more about how we can create a customized help desk program just for you!