In Michigan the most highly spoken language, outside of English, is Spanish. And the percentage of the population who speak it is growing every year. That’s a sizable amount of people you could be doing business with. However, you can only do so if you’re able to provide them with a satisfactory customer service experience. Joining up with a bilingual answering service in Michigan is the perfect method for supporting your callers no matter what language they are most comfortable speaking. Your customers will get the most out of a conversation with our helpful call center reps who speak both English and Spanish fluently. Do you work with some customers who speak a language other than English or Spanish? We can certainly set up a plan to help with those people too. It is our passion for providing phenomenal customer service that drives us to handle each call in a friendly, professional manner that you yourself would use with your customers.

Upon selecting AnswerOne as your Michigan answering service, we’ll get things started by setting your account up. We will work along side you to build a customized answering service script designed to meet the unique requirements of your business. From there, a live person will take calls for you whenever you want. Whether you are in need of call overflow support during busy times, coverage after hours, on holidays, while you’re on lunch, or on weekends, we’ve got things under control. It is always our mission to get your messages to the right person whenever they need them. A few of your options for message delivery include our secure web portal, a phone call, text messages, email, fax, and more.

You’ve also got the option to use us as your Virtual Receptionist. In doing so we would greet your callers, talk to them to determine their needs, set/cancel/reschedule appointments, share basic info they are looking for, make live transfers to the person they need to speak with in your organization, and take messages. Whether you’re a doctor who needs a medical answering service in Michigan or a lawyer who needs an attorney answering service, we have the perfect solutions for your organization.