AnswerOne: Call Center and Telephone Answering Service

Answering Services in North Carolina

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Live Answering Services in North Carolina

AnswerOne equips your business to attain success in North Carolina with our answering services and virtual receptionists who are dedicated to providing high quality customer service for each of your callers. Our professional answering services in North Carolina allow you to not sweat the small stuff and really zero in on doing the things you do best in your business while we make sure your phones are covered. Searching for an affordable answering service in North Carolina? You’re in luck, because our bilingual call center agents are ready to take calls for your company on a 24/7/365 basis. Try our one week free trial to learn about the AnswerOne difference.

Image of the Fontana Dam in North CarolinaAbout North Carolina:
Known as the Tar Heel State, North Carolina is home to the highest peak in the U.S. to the east of the Mississippi River (Mount Mitchell). North Carolina was the 12th state admitted to the Union in 1789. Want another fun North Carolina fact? In 1718, Blackbeard ran his ship (the Queen Anne’s Revenge) aground at Beaufort Inlet and after being promised a pardon by the governor of North Carolina, Black Beard was ambushed by troops and killed. On a lighter note, the modern day North Carolina is a fantastic place filled with a variety of ecosystems and a diverse economy. Some of the most notable cities in North Carolina include Charlotte, Greensboro, Fayetteville and the capitol, Raleigh.

Whether you are stepping out of the office to catch a Carolina Panthers football game, hopping back in time at the Biltmore Estate, or just cruising down the Blue Ridge Parkway, enjoy yourself and let your mind be at ease, because AnswerOne will be taking care of each of your callers with the highest degree of professionalism. We take every opportunity to enhance the phone experience for your customers while snagging more sales leads to help your business grow. You can rest easy knowing that your company is in good hands with AnswerOne Answering Services in North Carolina.

Fast Pick Up Times
Cheerful Receptionists
Online Analytics & Reports
Custom Call Screening
Voice Mail Service
Help Desk Support
IVR Services
On-Call Rosters
Call Dispatching

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Bilingual Answering Services in North Carolina

Spanish is by far the top language spoken in North Carolina that isn’t English, and the percentage of the population that speaks it is growing every year. That’s a rapidly expanding market that your company could be doing business with. But you must have a good customer support system in place for them. Using a call center that offers bilingual answering service in North Carolina allows your callers to enjoy a familiar, comfortable customer experience on the phone. Our skilled agents can speak both English and Spanish fluently. Might your callers speak a different language? We can make accommodations to translate any language. We take care of callers just the way you would, because our passion for customer service drives us to take care of every call with a friendly attitude and helpful approach.

When you choose AnswerOne as your North Carolina answering service, we’ll get things started by setting up your account. That’s when we work along side you to create a custom answering service script that fits the unique needs of your business. After that, a live person will answer your calls whenever you like – when you need call overflow support, while you’re out to lunch, after hours, over the weekend, on holidays, or anytime you feel like kicking your lines over to us. Our goal is to always make sure your messages get to the correct person in your company at the right time. Message delivery options include over our secure web portal, text, phone call, email, fax, or maybe we could even conjure up some carrier pigeons!

We can also function as your Virtual Receptionist, greet callers, chat with them to find out what they need, take/deliver messages, do appointment setting, relay info about your business to callers, and even make live transfers to direct their call to the person in your business they need to talk to. Whether you’re a doctor who needs a medical answering service in North Carolina or a real estate agent that wants a property management answering service, we have the right solutions for your company.

Image of Charlotte where we provide answering services in North Carolina

We always make Customer Service a top priority!

Achieving business success is no simple task. If you don’t have a solid customer service strategy in place, then succeeding is that much more difficult. Customers have needs at all hours of the day/night and if you can’t respond quickly, then you risk losing them as customers. That is why you must have a rock solid support program in place on a 24/7 basis, which can seem like a big challenge. However, having our answering service team on your side makes all the difference. AnswerOne answering services in North Carolina makes taking care of your customers an easy thing to do. Answering each call promptly with a live person every time is a picture of how good customer service works. That way, callers feel like their needs are being met and that they are a priority to your business. Let us help your company be successful by empowering your customer experience. Contact us today to learn more about our affordable answering services in North Carolina. Call 888-994-6500 now!

Image of a lighthouse in North Carolina

Answering Service Coverage Area in North Carolina

Most Populous Counties in North Carolina:

Mecklenburg County, NC       Cumberland County, NC        Union County, NC
Wake County, NC                     Durham County, NC              Cabarrus County, NC
Guilford County, NC                Buncombe County, NC          New Hanover County, NC
Forsyth County, NC                 Gaston County, NC                 Onslow County, NC

More about North Carolina:

www.nc.gov

www.visitnc.com

en.wikipedia.org/wiki/North_Carolina