AnswerOne: Call Center and Telephone Answering Service

Medical Answering Service

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Medical Answering Service

Patients want the best from their doctors and doctors want the best for their patients. A great medical answering service wants the best for both. With a truly world-class medical answering service, doctors should be able to rest easy, knowing that their patients’ needs will be heard and handled appropriately, even at times when a medical practice cannot be fully staffed.
Fast Pick Up Times
Cheerful Receptionists
Online Analytics & Reports
Custom Call Screening
Voice Mail Service
Help Desk Support
IVR Services
On-Call Rosters
Call Dispatching

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Support For Healthcare

Doctors, Physicians, Hospitals, and Beyond

Patients should also have more faith in their medical team as a result, knowing that there is a service in place that will ensure that all critical messages will reach the appropriate medical professionals.

 

A great medical answering service knows and understands the regulations that the medical industry must adhere to at all times. A team of highly trained medical answering service agents can ensure that your clients can speak with a person representing your practice at all hours of the day, while also keeping your company in compliance with all regulatory requirements.

 

An unfortunate reality is that when many people call their health care providers, they are doing so under stressful or unpleasant circumstances. For an answering service to work effectively as the front line of contact with your patients, they have to be sensitive to the reality of those calls. That’s why our agents will always treat your patients courteously, professionally, and empathically, all while providing an efficient and cost effective service to your business.

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One of the best reasons to hire a medical answering service is to get a leg up on the competition and free up time for your nurses and staff. Ease of doing business and quality service patients are two of the primary reasons to work with our team.

If you can offer your patients top tier customer service, while also making it easy to work with you no matter the day or hour, your competition will be hard pressed to keep up.

Virtual Medical Receptionist,

We Cheerfully Answer Phones 24×7

For practices that receive calls from outside their own time zones, a medical answering service becomes even more essential when your understaffed. Customers want to do business during regular business hours in their time zone, not yours. If your team can’t be available during those hours, a highly trained and professional answering service is the answer. They can represent your practice during peak business hours, no matter where in the world they might be located. Best of all, they can do so for a fraction of the cost it would take to keep your own team on the clock during the same hours.

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